Terms and Conditions
Wildfire International — Wholesale trading agreement
1. Introduction and application
These Wholesale Terms and Conditions (Terms) govern the use of wholesale.wildfireoil.com, wholesale account applications, and wholesale orders placed via the website, email, telephone or other direct communications and accepted by Wildfire International, together with the supply of goods to approved trade customers. Wildfire International means Wildfire International Pty Ltd as trustee for the Wildfire Oils Unit Trust (ABN 56 552 478 779) (Wildfire, we, our or us). Customer, buyer or you means the business or person purchasing goods for resale or other approved commercial purposes.
By applying for and obtaining a wholesale account, the customer agrees to the version of these Terms presented as part of its account registration and accepted by its authorised representative. The customer warrants that its representative is authorised to enter into this agreement. If a separately signed credit or trading agreement conflicts with these Terms, that agreement prevails to the extent of the inconsistency. Non-excludable legal rights remain unaffected.
The Terms accepted at account registration apply to orders subsequently placed on the website, by email, telephone or other approved direct channels, subject to any lawful variation agreed by the parties. Wildfire will notify account holders of material future changes and make the revised Terms available, including their effective date. Publication or notification alone does not retrospectively amend an accepted order or automatically establish agreement to materially changed terms. Where fresh acceptance is legally or contractually required, Wildfire will seek it before applying the revised terms to subsequent orders. Existing credit or security agreements remain operative unless lawfully varied.
If any part of these Terms is inconsistent with mandatory Australian law, that law prevails to the extent of the inconsistency.
Acceptance of revised terms by existing customers. Existing wholesale account holders must review and expressly accept version 2.1 before Wildfire accepts their next order after its commencement. Acceptance may be recorded through the wholesale website account or checkout process, or through another documented written method approved by Wildfire. Acceptance by an authorised representative applies to later website, email and telephone orders under that account, subject to lawful variations and any separately agreed credit terms. Wildfire will retain a record of the version, acceptance date and accepting account or representative. Orders already accepted remain governed by their applicable earlier terms.
Supplier identification. Wildfire means Wildfire International Pty Ltd (ACN 635 342 264) as trustee for the Wildfire Oils Unit Trust (ABN 56 552 478 779), trading as Wildfire Oil. Wholesale purchases are for commercial purposes only.
2. Wholesale account eligibility and security
Wholesale purchasing is available to approved businesses. You must be at least 18 years old, provide accurate account and business information and promptly advise changes in business ownership, structure, contact details or delivery address. An account does not confer an ongoing right to credit or supply.
Keep login credentials secure, restrict access to authorised staff and tell Wildfire promptly if an account may have been accessed without permission. We may review applications and reasonably refuse an application or suspend access for suspected fraud, inaccurate information or a material breach of these Terms.
Wholesale accounts are intended for genuine trade purchasers. Wildfire may request reasonable evidence of business identity, ABN, trading status, principal place of business and authorised contacts when assessing applications or credit eligibility.
The account holder is responsible for orders made using its authorised account credentials, except to the extent that Wildfire’s own breach, negligence or other legally relevant conduct caused the unauthorised transaction.
3. Wholesale pricing, GST and minimum orders
The standard minimum wholesale order is $250 excluding GST and freight, unless Wildfire agrees otherwise in writing. Minimum quantities, case packs and other item-specific requirements may apply as indicated in the catalogue or at checkout.
Unless expressly specified otherwise, wholesale prices are in Australian dollars and exclude GST and freight. GST will be applied where required by law. Published lists, brochures and promotional material are indicative; the applicable charges are those confirmed on acceptance of an order.
Wildfire reserves the right to change future wholesale prices, discounts, price structures and promotions at any time, including without advance notice. Changes do not retrospectively increase the price of an accepted order without the customer’s agreement. If there is an obvious pricing error, Wildfire may offer a corrected price or decline or cancel the affected unfulfilled order and refund any payment received for it.
A quotation is valid for the period stated in it or, if no period is stated, until withdrawn before acceptance. An invoice or accepted order confirmation will identify the agreed goods, quantities, GST treatment and charges. Any applicable account-specific pricing agreement prevails to the extent expressly agreed in writing.
4. Order placement and acceptance
Placing an order constitutes an offer to purchase. An automated order acknowledgement is not necessarily acceptance. Wildfire may reasonably accept or decline all or part of an order, including because stock is unavailable, account conditions have not been satisfied, details require verification or an obvious error has occurred.
Goods are subject to availability. Wildfire may contact you about shortages, discontinued items, backorders or proposed substitutions; no materially different substitution will be made without approval. Order changes or cancellations after acceptance may not be possible once packing or dispatch has begun.
An order is accepted when Wildfire expressly confirms acceptance or commences fulfilment, unless a different acceptance process is clearly specified at checkout. Payment capture or an automated acknowledgement alone does not necessarily signify acceptance. Where Wildfire declines a paid order, the affected payment will be refunded using a lawful and reasonable method.
5. Payment arrangements and credit accounts
Prepayment is the standard arrangement, but Wildfire may approve a credit facility for a new or existing customer on a case-by-case basis. Approval, credit limit, payment period, and any identity, trade reference, guarantee, credit application or security documentation will be determined according to Wildfire’s assessment of that customer and communicated before credit is extended. No prior course of dealing creates an automatic entitlement to future credit.
Wildfire’s standard trading arrangement is payment in full before dispatch. Orders must be paid by an available checkout method or another method expressly approved by Wildfire, and goods will not be released until cleared payment is confirmed. This standard prepayment requirement does not apply where Wildfire has approved credit terms for the particular customer or order.
Existing approved 30-day credit accounts may continue under their agreed arrangements unless individually reviewed and lawfully varied or withdrawn. Applications for new credit accounts will be assessed individually, and Wildfire may approve or decline credit and determine what supporting documents, if any, are required. Approval of credit on one occasion does not guarantee future credit. Where 30-day credit terms are approved, payment is due 30 days from invoice date unless a different agreement applies. Any changes to an existing contractual credit arrangement will be made in accordance with that agreement and applicable law.
Provide remittance details where possible. Payments will be allocated against identified invoices where practicable; otherwise Wildfire may allocate them to outstanding amounts as permitted by law and any applicable credit agreement.
An approved credit limit is not a commitment to supply additional goods. Wildfire may require prepayment for orders exceeding the limit or while a credit facility is under reasonable review. The customer must tell Wildfire promptly if it becomes insolvent or is reasonably unable to pay debts as they fall due.
If a customer disputes an invoice in good faith, it must identify the disputed amount and reasons promptly and pay any undisputed part when due. The parties will work in good faith to resolve the disputed amount. This does not prevent Wildfire pursuing undisputed overdue sums.
Credit assessment. Existing approved credit arrangements continue on their agreed terms unless lawfully varied or terminated. New credit requests, including any supporting documents or security requirements, are assessed individually. Nothing in these Terms creates an automatic entitlement to a 30-day account.
6. Dispatch timeframes and delivery
Wildfire aims to pack and dispatch in-stock wholesale orders within three business days. Orders received after 2:00 pm on a business day may be processed on the next business day. These are operational targets, not guaranteed delivery deadlines. Delivery times depend on the carrier, destination, public holidays and other circumstances.
We select the freight provider and shipping service we consider appropriate for the goods, address, availability, size, weight and cost. We may use Australia Post, Aramex or other logistics providers. You may request a specific service, but it is not binding unless agreed in writing.
Tracking details will be supplied where available. You must provide an accurate and accessible delivery address. Shipments are subject to the selected carrier’s applicable service and delivery conditions, including its procedures for delivery attempts and proof of delivery. Wildfire does not ordinarily request or authorise unattended delivery or authority to leave in a safe place. Any exception must be expressly considered and approved by Wildfire for the individual order, subject to the carrier’s available services and applicable law.
For domestic orders delivered using a freight provider arranged by Wildfire, the risk of accidental loss of or damage to goods remains with Wildfire until the goods are delivered to the agreed delivery address, subject to applicable law. Proof of delivery may include the carrier’s delivery scan, signature, photograph, GPS or other records accepted under its procedures. Such records are evidence of delivery but do not automatically prevent a customer from disputing non-delivery or damage. A carrier’s unilateral decision to leave goods unattended does not, by itself, amount to Wildfire granting authority to leave or conclusively establish transfer of risk. Any exceptional authority-to-leave arrangement will be assessed for the particular order, and its effect on delivery and risk must be expressly agreed in advance. Title to goods is dealt with separately in section 12.
If goods are lost or damaged before delivery to the agreed address, notify Wildfire promptly and provide reasonable supporting information. Wildfire will liaise with its selected carrier and arrange an appropriate replacement, credit or refund in accordance with the agreed supply arrangement and applicable law. Where a customer arranges collection or appoints its own carrier, the parties must agree in writing when delivery and transfer of risk occur.
Carrier handling and delivery evidence. Wildfire normally selects the carrier and does not routinely request or authorise unattended safe-place delivery. The carrier may use its standard delivery procedures and reasonable judgement to obtain or record proof of delivery. Any requested authority to leave or departure from the selected service is dealt with individually and must be agreed by Wildfire. Carrier records, including scans, images and signatures, may be considered when investigating delivery, but are not automatically conclusive proof of delivery to the agreed address. For Wildfire-arranged domestic carriage, risk of accidental loss or damage passes upon delivery to the agreed delivery address, subject to applicable law and any lawful individually agreed arrangement.
7. Freight charges and international orders
Freight charges may be calculated using shipment dimensions, weight, destination, service type and packing requirements. An estimated charge may need adjustment where the actual shipping cost differs materially, but we will seek your agreement to any additional charge before dispatching the affected order.
For approved credit customers, freight may appear on the invoice and is payable under the agreed terms. For prepaid customers, the invoiced freight amount must be paid before dispatch.
International wholesale orders are accepted only with Wildfire’s prior approval and subject to export, import, product and carrier restrictions. Before each international order is accepted, Wildfire and the customer will agree in writing on the freight service and charges, any insurance arrangements, when transit risk transfers, payment method and timing, and any applicable delivery trade term. Unless otherwise agreed, the customer is responsible for applicable import permissions, duties, taxes and local resale compliance. The domestic freight-risk provision does not automatically apply to international orders.
Wildfire may decline an export order, restrict destinations or seek confirmation that the goods may lawfully be imported, advertised and resold in the destination market. Unless otherwise agreed in writing, the buyer acts as importer of record. Any Incoterm applies only if expressly identified in the accepted order. Where international shipping conditions are not agreed, Wildfire need not accept or dispatch the order.
International order documentation. Wildfire will provide a written international wholesale quotation or order schedule recording the destination, goods, currency, payment terms, carrier or service, freight and insurance arrangements, applicable import responsibilities, any expressly agreed Incoterm and the point at which transit risk transfers. The customer must approve these conditions in writing before Wildfire accepts or dispatches the order. If the parties do not reach agreement, Wildfire may decline the order and refund any payment collected for goods not supplied.
8. Inspection, shortages and transit damage
Inspect the goods and invoice promptly after delivery. Please report visible damage, shortages or incorrect items within 48 hours of receipt where reasonably possible, including the order number, photographs and details needed to investigate. This reporting window helps us pursue carriers and reconcile stock; it does not extinguish rights that cannot lawfully be excluded or prevent consideration of latent defects.
Keep damaged packaging and affected goods until Wildfire advises the next steps. Do not return stock without receiving return instructions, except where the law gives you a right to do so.
Notifications should identify affected SKU(s), quantities, visible lot or batch codes where present, photographs of the goods and outer packaging, and the carrier consignment number. Wildfire may reasonably ask that potentially affected goods be held pending investigation.
9. Returns, defects and product issues
Wildfire does not offer an automatic return, exchange or credit for unsold, slow-moving, excess or change-of-mind wholesale stock, even if unopened. Any discretionary return requires Wildfire’s prior written approval on a case-by-case basis. Opened, used or tester stock is excluded from discretionary returns unless Wildfire expressly authorises an exception in writing. Approval may specify packaging, condition, inspection, return freight, fees (if any), and whether a replacement or credit will be provided. This restriction does not remove enforceable rights concerning defective, incorrectly supplied or otherwise non-conforming goods.
If goods are faulty, incorrectly supplied or otherwise give rise to enforceable rights, contact Wildfire promptly with details and supporting evidence. Wildfire will assess the matter and provide the remedy required by applicable law or the agreed contract, which may include replacement, credit, repair or refund depending on the circumstances.
For each authorised discretionary return, Wildfire will confirm the return method, responsibility for freight, any reasonable and agreed charges, and proposed credit or refund arrangements in writing before the goods are sent. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.
For a claim involving an identified defect, Wildfire may reasonably request photographs, product details, batch or lot identification and an opportunity to inspect affected stock. A customer should not destroy disputed goods before reasonable evidence has been collected, unless destruction is necessary for safety or required by law.
Any approved credit or refund will be processed within a reasonable period after the claim is established. Discretionary returns of correctly supplied, undamaged goods may be refused; this does not affect enforceable rights.
Discretionary returns. Unopened and unsold stock is returnable only with Wildfire’s prior written approval. Any approved discretionary return is assessed individually, including its condition, timeframe, freight and any reasonable disclosed fees. Opened, used or tester stock is excluded from discretionary returns unless Wildfire expressly approves an exception. These limits do not exclude non-excludable rights or valid defect, shortage or incorrect-supply claims.
10. Overdue payments, account suspension and closure
If an amount remains unpaid after its due date, Wildfire may issue reminders, place unfulfilled orders on hold, suspend credit or require payment in advance for future orders. Where a material default remains unresolved after written notice and a reasonable opportunity to remedy it, Wildfire may close or terminate the wholesale account.
Wildfire may act without a prior cure period where reasonably necessary because of suspected fraud, insolvency, an immediate product safety issue or another serious risk. Closing an account does not cancel debts already due or release either party from accrued obligations.
Wildfire may decline future supply where continued trading presents a legitimate payment, compliance, safety or reputational risk, provided it acts lawfully and does not impose an unfair contractual penalty. Upon closure, the customer must cease using restricted wholesale portal access and comply with any lawful notice concerning Wildfire marketing materials; existing debts and accrued rights remain enforceable.
11. Debt recovery costs and default charges
Wildfire may take reasonable and lawful steps to recover overdue sums. The customer must reimburse reasonable, properly incurred and legally recoverable debt collection, court and enforcement costs arising directly from the default, subject to applicable law and any relevant court order.
If an invoice remains unpaid after its due date, Wildfire may charge simple interest on the overdue amount at a rate of 11% per annum, calculated daily from the day after the due date until payment is received in full. Interest will not be compounded. Wildfire may recover reasonable, legally recoverable debt collection and enforcement costs as outlined above. No separate percentage-based account service fee will be charged for the same default.
Daily simple interest is calculated as: overdue principal × 0.11 × (number of overdue days ÷ 365). Payments will be credited to the identified invoice where a valid remittance direction is provided, subject to an agreed credit arrangement and applicable law. Wildfire will provide a reasonable statement of any interest or recovery charges claimed.
12. Retention of title and security interests
Title to goods supplied by Wildfire remains with Wildfire until the purchase price for those goods has been paid in full in cleared funds, to the extent permitted by law. Risk in goods and ownership are separate matters; any allocation of delivery risk is subject to applicable law and the agreed freight arrangements.
Where goods are supplied under an existing, valid credit arrangement, retention of title and any continuing security rights are subject to the written agreement and applicable law. Wildfire may require a signed security agreement and a valid PPSR registration before further stock is provided on credit. Changes to credit policy do not extinguish rights and obligations relating to goods already supplied on credit. No security interest is claimed over unrelated customer-owned goods solely because their value equals an unpaid balance.
Wildfire may register and enforce a valid security interest on the Personal Property Securities Register where appropriate. If the customer defaults, Wildfire may seek recovery of goods subject to its enforceable interest or pursue other lawful remedies. Wildfire will not claim a general right to enter premises without consent or lawful authority or seize unrelated goods merely because they have an equivalent value to a debt. Enforcement and accounting for proceeds will comply with applicable law.
A retained-title clause does not by itself guarantee priority over competing creditors or allow recovery of unrelated stock. For applicable credit sales, Wildfire may require a signed security agreement and appropriate PPSR registration before goods are released. Customers must provide correct legal-entity and registration details reasonably required for lawful registration.
A customer authorised to resell goods in the ordinary course of business may do so until that authority is lawfully withdrawn, subject to any effective security interest in identifiable proceeds. The scope of any all-monies security, proceeds and future-order obligations must be expressly set out in the applicable security agreement. Wildfire will account for lawful enforcement recoveries and any required surplus.
Case-by-case credit security assessment. Wildfire will assess the need for credit applications, guarantees, signed security agreements and PPSR registrations individually, taking into account the customer, exposure, existing arrangements and relevant risk. No registration or security right is created merely because Wildfire decides a registration may be appropriate; the required agreement, interest and legal prerequisites must exist. Where Wildfire intends to claim purchase-money security interest priority over stock held as inventory, any required registration timing must be addressed before the customer obtains possession or the security interest attaches, as applicable.
13. Resale channels and marketplace approval
Approved trade customers may resell genuine Wildfire-supplied products from their own physical stores and their own business-operated websites, subject to these Terms and relevant law.
Customers must obtain Wildfire’s prior written approval separately for each third-party marketplace and each seller account before listing, advertising or selling products supplied by Wildfire through that marketplace or account. This includes Amazon, eBay and other third-party marketplaces. Requests must identify the platform, seller account, legal business entity and product range. Approval for one marketplace or seller account does not authorise any other marketplace or seller account.
Customers remain responsible for setting their own resale prices. Nothing in these Terms establishes minimum resale prices or restricts independent pricing in a manner contrary to competition law.
Marketplace approval is specific, non-transferable and subject to any reasonable written conditions communicated with that approval, including product traceability, lawful marketing, brand representation and customer service. Customers must not represent themselves as the official Wildfire store or manufacturer without separate written authorisation. Wildfire may reasonably request corrections, investigate material breaches and suspend or withdraw marketplace approval for material non-compliance, ordinarily after written notice and a reasonable opportunity to remedy unless immediate action is reasonably necessary for safety, fraud or serious legal risk. This does not require or permit unlawful resale-price restrictions.
Customers must not sell counterfeit, diverted or materially altered goods as genuine Wildfire-supplied stock. Wildfire may investigate credible instances of unauthorised marketplace listing and ask for the listing to be removed or corrected; any account response will be proportionate and subject to applicable law.
Individual marketplace permission. Prior written approval is required separately for each third-party marketplace and each seller account. Permission is not transferable to another marketplace, seller identity or account. Approved retailers may sell through their own business-operated websites without separate marketplace approval, subject to the other terms and applicable law.
14. Product information, imagery and brand standards
Customers must take reasonable steps to keep product names, labels, images, descriptions, availability statements and specifications on their websites and authorised sales channels accurate and current, including when Wildfire or a brand owner updates packaging or product names.
Wildfire may ask a customer in writing to correct misleading, obsolete or unauthorised material. Unless an urgent safety or materially misleading claim requires faster action, the customer should complete the update within 14 calendar days, or contact Wildfire promptly to agree a reasonable alternative.
Product photographs are illustrative and minor batch, packaging and colour differences may occur. Customers must not use images or claims that inaccurately describe the goods, and must not make unsubstantiated medical, therapeutic, ingredient, safety, pheromone-performance or other regulated claims.
Where Wildfire updates product imagery or specifications, it will endeavour to provide available replacement materials or identify the appropriate approved source. The customer remains responsible for accuracy of its own published listing, and may not use obsolete imagery in a way that misleads customers regarding the product actually supplied.
15. Intellectual property and marketing materials
Free or discounted testers, sampling products, promotional materials, display stands, fixtures and merchandising equipment may be supplied under separate written promotional offers. Ownership, permitted use, duration, maintenance, return requirements and any reasonable costs or conditions will be those expressly stated in the relevant offer and accepted by the customer. Neither ownership by Wildfire nor transfer of ownership to the customer is assumed solely because an item is supplied without charge. Where an offer makes equipment returnable, the customer must take reasonable care of it and follow lawful return instructions. In the absence of agreed specific conditions, the parties’ rights are determined under the applicable transaction and law.
Wildfire and relevant third-party brand owners retain ownership of their trademarks, copyright, photographs, designs and other intellectual property. Wildfire grants approved customers a limited, revocable, non-exclusive permission to use marketing materials supplied or authorised for the purpose of promoting genuine products sourced through Wildfire, subject to applicable brand guidelines and lawful use.
This permission does not allow a customer to claim ownership of brand assets, materially alter product safety information, use materials for unauthorised products or continue use after a reasonable withdrawal notice. Third-party brand materials may be subject to additional permissions.
Permissions to use third-party brand materials extend only as far as Wildfire is authorised to grant them. Customers must comply with any additional written brand-owner conditions that are disclosed and lawfully incorporated into their trading arrangement.
Promotional offer controls. The written conditions of each promotion specify whether testers, display stands and other promotional materials are provided as a gift, loan, conditional supply or otherwise. Where no special ownership conditions are agreed, Wildfire will not assume a general right to recover the item merely because it was promotional.
16. Reseller responsibilities and product handling
Customers are responsible for complying with laws and platform rules applicable to their resale activities, including age restrictions where applicable, product descriptions, advertising, workplace handling and customer service obligations.
Goods must be stored, handled and displayed in accordance with supplied instructions and in conditions appropriate to their composition and packaging. Retailers must not tamper with seals, alter labels, repackage goods or make claims on Wildfire’s behalf without written authority. Report any suspected product defect, safety concern or recall-related matter promptly and cooperate with reasonable traceability or corrective actions.
Customers should keep reasonable records of stock received and sold, including batch or lot information where displayed, sufficient to assist a safety investigation, withdrawal or recall. Retailers must preserve and promptly communicate any safety warnings, usage restrictions and required labelling supplied with products.
17. Confidentiality and wholesale information
Account-specific prices, negotiated discounts, credit limits, unpublished launch information, portal credentials and other non-public commercial information supplied by Wildfire must be kept confidential and disclosed only to personnel or advisers who reasonably need it and are subject to appropriate duties of confidentiality.
This obligation does not prevent disclosure required by law, to professional advisers, or of information that is already lawfully public. It does not prohibit lawful discussion of retail pricing or other conduct protected by competition law.
18. Website use, third-party links and privacy
You must not misuse the wholesale website, interfere with its operation or attempt unauthorised access. External links are provided for convenience and do not necessarily imply Wildfire endorsement; third-party services have their own terms.
Personal information associated with accounts and orders is handled as described in the applicable Wildfire privacy notice or policy. For privacy enquiries, contact Wildfire using the details in section 23.
Personal information collected through wholesale trading is addressed in the separately published Wholesale Privacy Policy.
19. Liability and non-excludable rights
To the extent permitted by law, neither party is liable for losses that are remote or not reasonably foreseeable arising from a breach of these Terms. Any exclusions or limitations of liability operate only to the extent lawful and reasonable in the circumstances and do not exclude liability or rights that cannot legally be excluded.
Nothing in these Terms excludes or limits liability for fraud, deliberate misconduct, or any statutory duty, remedy or liability that cannot lawfully be excluded or limited. The parties must take reasonable steps to mitigate avoidable loss. Any allocation of liability for a specific product defect, unauthorised modification, storage failure or recall will depend on the circumstances, applicable law and any relevant written agreement.
20. Changes, disputes and governing law
Wildfire may revise these Terms for future orders and account dealings. Wildfire will make the revised version available and notify affected account holders of material changes using their recorded contact details or another reasonable communication channel. A new version will apply to future orders only where validly incorporated under the account registration arrangement, any agreed change procedure and applicable law; if new agreement is required, Wildfire may require the customer to accept the new version before further orders are supplied. No update retrospectively changes an order already accepted. Any ongoing credit facility is subject to its separate agreed terms and lawful variation procedures.
If a dispute arises, both parties should first attempt to resolve it through good-faith discussion. These Terms are governed by the laws of Queensland and applicable Commonwealth laws of Australia. Courts with competent jurisdiction in Queensland may hear disputes, subject to mandatory law.
If any provision is found invalid or unenforceable, the remainder continues so far as it can operate independently.
A waiver must be clear and specific, and delay in enforcing a right is not automatically a waiver. These Terms, the accepted order and any applicable signed credit or security agreement comprise the trading agreement for the relevant supply, to the extent legally effective. Notices may be sent to the current email or postal contact last provided by a party, subject to mandatory notice requirements.
Notification and acceptance. Wildfire will notify existing account holders when version 2.1 is available, but will obtain express acceptance from each existing customer before accepting its first new order under version 2.1. Subsequently proposed material amendments will be communicated and accepted where required under the applicable agreement and law. A customer may contact Wildfire to discuss changes before accepting them.
Version control for existing accounts. Wildfire will require existing account holders to expressly accept v2.1 before it accepts their next order once the revised terms have commenced. This can be recorded at checkout, within the account area, or through an approved written confirmation for email or telephone orders. Subsequent materially revised terms will be notified and new acceptance obtained where required. A record of the applicable terms and evidence of acceptance will be retained against the customer and, where practicable, the order.
21. Product safety incidents, withdrawals and recalls
Customers must notify Wildfire promptly when they become aware of a suspected unsafe product, serious adverse event, material labelling defect, complaint suggesting injury, or other event that may require withdrawal or recall. Notification to Wildfire does not replace the customer’s own regulatory reporting obligations.
Where Wildfire or a competent authority issues a lawful withdrawal, safety correction or recall instruction, customers must promptly stop supplying affected goods, quarantine stock, preserve traceability records, cooperate reasonably with affected-customer notifications and follow agreed corrective action. Each party remains responsible for its own applicable statutory reporting and recall duties.
The parties will cooperate in good faith on return, credit, replacement and reasonable logistics arrangements associated with affected stock, having regard to the cause of the issue, applicable law and any separately agreed product-recall arrangement. Neither party is required to conceal safety concerns or delay a mandatory report.
22. Force majeure and business interruption
Neither party is responsible for delay to the extent caused by an event beyond its reasonable control that could not reasonably be avoided, such as natural disaster, widespread carrier disruption, industrial action, governmental restriction or major systems outage. The affected party must notify the other as reasonably practicable, take reasonable steps to minimise the impact and resume performance when able.
This provision does not excuse payment of an amount already due for goods supplied, nor does it remove rights that cannot lawfully be excluded. If a material interruption continues for an unreasonable period, either party may discuss cancelling the undelivered part of an affected order, with appropriate accounting for amounts paid.
23. Contact details, version history and effective date
For wholesale account, order, payment or terms enquiries, contact Wildfire International via our Contact Us page, or telephone +61 7 5577 1412.
Version 2.1. These Terms commence when published and apply to orders for which they have been validly accepted. Previously accepted orders remain governed by the terms applicable to those orders.
Historical reference: the preceding website terms were archived on 22 October 2026. A copy is available on request.